Shipping policy

**SHIPPING POLICY**

Thank you for visiting and shopping at TRULAND. We are dedicated to providing our customers across Europe and the United Kingdom with fast, reliable, and straightforward delivery options.

**Fulfillment & Transit Times**
* All orders bound for Germany, the wider European Union, and the United Kingdom are fulfilled directly from our regional fulfillment centers located within Germany. 
* Standard delivery to destinations within Germany typically takes 2–4 business days from the date of dispatch.
* Shipping rates are calculated and clearly displayed at checkout. We proudly offer free shipping tracking on orders that meet our promotional free delivery thresholds.

**No Import Duties or Hidden Customs Fees**
Because our merchandise is already imported and dispatched domestically from our German fulfillment network, orders shipped to customers within the European Union and the United Kingdom are not subject to any additional import taxes, customs clearance processing, or duties upon delivery. The price you see at checkout is the final price you pay.

**Tracking Your Order**
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your package's delivery progress in real time.

**Delays & Carrier Exceptions**
While we make every effort to ensure prompt delivery, estimated delivery timeframes are based on standard carrier transit windows. TRULAND is not responsible for unexpected transit delays caused by extreme weather, regional carrier backlogs, or unforeseen logistic disruptions outside our direct control.