Terms of service

Here is the complete, finalized text for your Terms of Service. Every section title has been bolded so you can simply copy and paste it straight into your Shopify Settings > Policies > Terms of Service box.

TERMS OF SERVICE

OVERVIEW Welcome to TRULAND shoes! The terms "we", "us" and "our" refer to TRULAND. We operate this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). TRULAND is powered by Shopify, which enables us to provide the Services to you. The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are accessing the Services with the supervision of a parent or legal guardian. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

SECTION 2 - OUR PRODUCTS We have made every effort to provide an accurate representation of our products in our online stores, including materials and fits. However, please note that colors or product appearance may differ slightly from how they appear on your screen due to your device settings, configuration, or display characteristics. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the sales of our products to any person, geographic region or jurisdiction on a case-by-case basis in accordance with applicable laws.

SECTION 3 - ORDERS AND CONTRACT FORMATION The presentation of products in our online store does not constitute a legally binding offer, but rather an invitation to place an order. When you place an order, you are making an offer to purchase. A legally binding contract is only concluded when we explicitly accept your order via a confirmation email or by dispatching the ordered merchandise. If we cannot accept an order, make a change to an order, or if an item is unavailable, we will notify you using the contact details provided at checkout and issue an immediate refund for any payments processed. Your purchases are subject to return or exchange in accordance with our 30-day Refund Policy, which fully honors your statutory European Union right of withdrawal.

SECTION 4 - PRICES AND BILLING Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be clearly displayed during checkout and set out in your order confirmation email. Prices include VAT where applicable, but do not include shipping fees unless free shipping conditions are met. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores so that we can successfully complete your transactions and contact you as needed.

SECTION 5 - SHIPPING, DELIVERY, AND RISK All delivery times provided are estimates based on standard local transit from our fulfillment center. For consumers residing within the European Union, the statutory rules apply: the risk of loss, theft, or damage to the goods passes to you only when the products are physically delivered into your possession or to a designated third party.

SECTION 6 - INTELLECTUAL PROPERTY Our Services, including but not limited to all trademarks, brands, text, designs, shoe lasts, shoe layout graphics, images, and product descriptions, are owned by TRULAND, its affiliates or licensors and are protected by applicable trademark, copyright, and intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, or republish any of our design or branding materials without our prior written consent.

SECTION 7 - OPTIONAL TOOLS AND THIRD-PARTY LINKS We may provide access to third-party tools or include hyperlinks to websites operated by third parties which we neither monitor nor control. You acknowledge that we provide access to such features "as is" and "as available" without any warranties or endorsements. Any use of optional third-party components or links is entirely at your own risk and discretion, and you should review the specific terms and policies provided by those respective third parties.

SECTION 8 - RELATIONSHIP WITH SHOPIFY TRULAND is powered by Shopify, which provides the underlying e-commerce infrastructure enabling us to provide the Services to you. However, any sales and purchases made in our Store are made directly with TRULAND. Shopify is not a party to the transaction and is not responsible for any aspect of the sales contract, product delivery, or fulfillment management.

SECTION 9 - PRIVACY POLICY & DATA PROCESSING All personal data collected through the Services is handled in strict compliance with our Privacy Policy (fully meeting GDPR requirements) and Shopify’s Privacy Policy. Because our technical platform is hosted by Shopify, your submitted checkout and transmission data will be securely processed and stored on Shopify’s global infrastructure to ensure reliable service delivery, checkout security, and localized tax management.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our store that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel affected orders if any information is inaccurate, provided that a binding contract has not yet been formed under Section 3.

SECTION 11 - PROHIBITED USES & AGENT COMPLIANCE You may access and use the Services for lawful purposes only. In addition to general prohibitions against illegal use, harassment, and malware transmission, you agree not to use automated tools, scrapers, extraction scripts, or automated AI tools (such as agentic AI) to scrape store data, copy product text, track inventory levels, or manipulate checkout processes. Software agents executing semi-autonomous actions on behalf of users must explicitly identify themselves in all HTTPS headers by appending "Agent/[agent name]" to the user agent string, must never attempt to mask automated behaviors or bypass security check walls (such as CAPTCHAs), and must comply with technical constraints or rate limits enforced by our web architecture. Violation of these terms will result in immediate IP restrictions or account termination.

SECTION 12 - WARRANTY AND LIMITATION OF LIABILITY For consumers residing within the European Union, standard statutory warranty laws apply to all defective physical goods. Nothing in these terms excludes, restricts, or modifies consumer rights that cannot be legally limited under local consumer protection legislation. To the maximum extent permitted by law, our liability for non-statutory or indirect damages is limited to the value of the order placed.

SECTION 13 - GOVERNING LAW AND JURISDICTION These Terms of Service and any contracts for the purchase of goods shall be governed by the laws of the jurisdiction where our business is legally registered. If you are an EU resident consumer, you also enjoy the protection of the mandatory consumer defense laws of your own country of residence.

SECTION 14 - CONTACT AND LEGAL DISCLOSURES Questions about the Terms of Service should be sent to us at support@trulandshoes.com.

Our complete trading and contact disclosures are posted below:

  • Company Legal Name: QUANZHOU TAISHANG TOUZI QU MUWOKE MAOYI SHANG HANG

  • Trading Name: TRULAND Shoes

  • Contact Email: support@trulandshoes.com

  • Business Registration Address: No. 54 Shanggang, Shanglin Cun Dongyuan Zhen, Quanzhou, Fujian, China

  • Business Phone Number: +86 138 5070 2197

  • German VAT Identification Number: DE316146582

  • UK VAT Identification Number: GB317812310